Refund and Cancelation Policy

Exchanges

Exchanges and returns are only allowed in the following unlikely cases :

Packets that have live or dead weevils or where the product has gone bad at the time of delivery.
Packets that are torn or not sealed properly at the time of delivery.
Products have expired or gone bad by the time of delivery.
Proof of bill and original packaging must be provided at the time of exchange. Once used, products will be ineligible for exchange or return.

Returns

We have a 2-day return policy, which means you have 2 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it. That is unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
“To start a return, you can raise a return request or contact us at pukalfoodsmdu@gmail.com
If your return is accepted, our delivery partners will collect package. Items sent back to us without first requesting a return will not be accepted.”

Damages and issues

Please inspect your order upon reception and contact us immediately to inform us that the item is defective, damaged or that you receive the wrong item. After which, we will evaluate the issue and start the return process.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return. If your refund request is approved, you’ll be automatically refunded on your original payment method. Please note that it can take some time for your bank or credit card company to process and post the refund and may take 5-10 business days for the refund to be processed.

You can contact us for any question regarding returns and refunds at pukalfoodsmdu@gmail.com or call us on +91 9025316142